Team Manager Bilingue (H/F) Contrat : CDI

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development and gives creative, ambitious people in the high-tech field the opportunity to achieve their professional goals.

Proud of our status as the exclusive Moroccan subsidiary of Canada's incumbent telecom operator, we have been steadily expanding our teams since 2021, with over 1,300 employees mainly based in Fez. We have just expanded our activities in the northern part of the kingdom by inaugurating a new site in Rabat to pursue our growth there, with the aim of more than doubling our workforce by 2024.

At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multiplatform media content. As a result, every day we revolutionize the way Canadians communicate via the web and interact via mobile applications, giving them an enhanced experience.

If you're up for the challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career fulfillment in a world-class, multi-cultural environment!

As Team Manager, your main tasks will be to:

• Coach and support a team of Customer Advisors in achieving their objectives.
• Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
• Ensure that the quality of service provided to customers is excellent and efficient.
• Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
• Continuously evaluate the team's performance, establish training needs and monitor career development.
• Ensure team members' attendance and discipline.
• Ensure the achievement of performance targets (Internal & External).
• Produce reports and statistics required to monitor business activity.

Education and qualifications:

• Minimum 2 years' higher education in IT, management, finance or other.
• Proven experience as a Team Manager, business expert or Quality Analyst.

Skills required:

• Excellent French and English.
• Proficiency in office automation tools.
• 24-hour availability.
• A spirit of collaboration and partnership with the various people involved in operations.
• Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques.