Entreprise
HCLTech is a global technology company, home to more than 227,481 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion. To learn how we can supercharge progress for you, visit hcltech.com.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.
HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).
HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.
Adresse
Technopolis
Poste
Join our team as a Service Delivery Coordinator in the IT Information Technology sector! You will play a crucial role in ensuring the smooth delivery of services to our clients, maintaining high levels of customer satisfaction, and optimizing operational efficiency.
Enhance customer experience: You will be responsible for overseeing the delivery of services to clients, ensuring prompt resolution of any issues or concerns, and maintaining strong relationships.
Optimize service delivery: You will work closely with cross-functional teams to streamline processes, identify areas for improvement, and enhance overall service efficiency.
Ensure compliance: You will monitor service delivery metrics, adhere to quality standards, and implement best practices to meet and exceed customer expectations.
Key Responsibilities:
- Coordinate service delivery activities and ensure timely completion of tasks
- Act as the main point of contact for clients, addressing inquiries and resolving issues effectively
- Collaborate with internal teams to optimize service delivery processes and enhance customer satisfaction
- Monitor service performance metrics and prepare reports for management review
- Identify areas for improvement and implement strategies to enhance operational efficiency
Profile recherché
Education Requirement: Minimum Bachelor's degree (Bac +3) in a relevant field
Experience: 1 to 3 years of experience in a similar role within the IT Information Technology sector
Key Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
- Knowledge of order management and customer care processes
- Proficiency in data analysis and reporting tools
