School Receptionist Contrat : CDI

Khalil Gibran school is totally committed to safeguarding and promoting the welfare of children and young people and expects the same from its employees and volunteers.

Our School is part of the Inspired Education Group. Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13.

In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst. We offer you the chance to work/live in an exciting new location, collaborate with passionate educators, develop your skills, and grow in a role that inspires you.

Khalil Gibran School (KGSR) is a co-educational independent international school that delivers a premium British-style and Moroccan education to students aged 3-18 years through a broad and trilingual curriculum offering, underpinned by a wealth of opportunities and international best practice as a member of Inspired, the only global premium education group in Morocco.

The school environment is friendly and welcoming, and there is visible enjoyment of learning. Most importantly, our students are committed and aspirational. Licenced by the Ministry of Education in Morocco to offer the Morocco and Cambridge curricula, we have high expectations of our students throughout their educational journey. Our aim is to provide our graduating students with a passport to the best universities, colleges and careers around the world.

The School Receptionist's primary role is to ensure that all visitors, staff and students are welcomed and that all general enquiries at the main reception are dealt with in a timely and effective manner. The position is a varied and exciting role. The ideal candidate will need to work closely with all departments. Essential qualities should be friendliness, confidence and approachability with a “can do attitude”.

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

• To act as the first point of contact for all visitors, parents and students, answering any general enquiries directing them to respective departments.
• Present a welcoming and professional manner remembering you are the first impression of the school.
• Answer all calls and assist with telephone enquiries in a timely friendly manner.
• Redirect calls to relevant departments, take messages and relay information to staff or students.
• Responsible for distributing messages and items left for students and teachers at the reception.
• Ensuring the reception area is always tidy and well organised.
• Keep the reception area stocked with marketing material.
• Manage complaints where possible or refer them to the appropriate department.
• Managing parent attendance emails and notifying teachers.
• Checking all parents and visitors ID upon arrival at reception.
• Fire Drill Procedure - responsible for maintaining accurate class lists for Fire Drills, producing evacuation plans and routes for classrooms.
• Keep accurate records of staff who have temporarily left the school premises.
• Administrative and clerical support tasks, as required.
• Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Actively support the Admissions team by contacting enquiries, conducting school tours wherever necessary, and assist in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Assist in parent and school events as and when required (inclusive of weekends).

Skills and competencies:

• To be an integral part of the school community
• Always be courteous and welcoming to colleagues students, visitors & parents
• Brilliant at multitasking and enjoy meeting people
• Have strong attention to detail, be proactive, energetic and reliable
• Excellent communicator both verbally and written in English, Arabic and French
• Highly organised
• Strong IT, administrative, interpersonal and time management skills.
• Quick problem solving skills.

Qualifications:

• Bachelor's degree
• Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
• With at least 3 years relevant experience