Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Poste
Key responsibilities :
- Lead the planning, execution, and monitoring of all IT projects from initiation to closure
- Develop and maintain detailed project plans, to both execute the project and monitor its progress.
- Manage and motivate project teams to achieve project objectives within scope, schedule, and budget.
- Identify and mitigate project risks and issues and develop contingency plans to address unforeseen challenges.
- Compile and present project status reports to stakeholders, including executive management.
- Effectively communicate project progress, issues, and risks to all stakeholders
- Use Smartsheet to Manage and maintain project documentation, including scope statements, requirements documents, Risk, Issue and change logs
- Collaborate with cross-functional teams from within Foundever business stakeholders, vendors and clients.
- Management of multiple projects at one time
Profile recherché
Key Qualifications:
- Self-Motivated
- Proven experience in leading, motivating and managing cross-functional teams-
- Understanding of project management methodologies and practices
- Experience with project management software such as MS Project/Smartsheet or similar tools
- Excellent written and verbal communication skills
- Ability to effectively manage and prioritize multiple tasks
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Strong analytical and problem solving skills
Education and Experience Requirements
- 3+ years of Project Management experience
- 3+ years of technology experience or IT Project Management experience
- University/College Degree or relevant experience
- ITIL, Prince 2, PMP certifications (Preferable)
- English speaking (Required)
- Fluent in French (Required)
