Operations Lead Contrat : CDI

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi cultural world-class environment.

Main Job Responsibilities :

• Coordinate upcoming deployments and outage windows with internal & external stakeholders
• Support day-to-day security operations, including vulnerability management
• Be the primary resource for coordinating embargo activities
• Incident follow up
• FID management and certificate renewals
• Calendar management
• Networking/firewalls
• LRP, Black Friday planning

Minimum Required Education :

1. Technical degree/diploma:

• Certifications preferred (CISSP, SAFe Agile Certification).

Required Skills :

Strong communication:

• Clear and concise verbal communication
• Strong written communication when summarizing incidents and upcoming deployments to internal & external stakeholders.

Strong technical aptitude & security knowledge :

• Significant experience on an IT delivery team with a deep understanding of the SSDLC, highly integrated applications, and modern technologies
• A strong understanding of security concepts and enforcing a security-first mindset.

Planning & retrospective :

• Plan upcoming deployments, outages, and embargos, managing conflicts
• Foster a mindset of continuous improvement.

Agile adoption :

• Experience on a SAFe Agile team, taking part in all the Agile ceremonies as part of a PI.

Team collaboration & coordination :

• Ability to engage the appropriate cross-functional teams to coordinate the resolution of incidents, coordinate deployments, and outage windows.

Other Skills:

• ServiceNow
• CISSP
• SAFe Agile Certification.