IT Solution Architect Hispanophone Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

Provide IT solution design and presentational support for new business bids for existing and new clients.

Working collaboratively with other Sitel IT teams, the IT Solution Architect will lead the design and delivery of high quality IT bid responses aligned with Client and Sitel Business and Operational requirements. Outputs will include IT responses in client-specified formats, detailed solution diagrams, detailed costing and implementation timelines.

• Evaluate multiple options for potential IT solutions from both existing IT Product and Services and new custom-developed solutions.
• Collaborate with business partners to understand the business problems and document scenarios and requirements for the solution. Collaborate with Sitel IT stakeholders to ensure requirements are clearly understood and traceable throughout the Solution Design process. Conduct reviews with business partners, IT, Security and Operations teams to achieve formal signoff of the IT Bid Response prior to submission.
• Provide IT Solution implementation estimates and costs
• Work with the Business Analysis team to understand business requirements and ensure that any applications included as part of the IT solution fully satisfy the requirements
• Work with the Product Marketing team to review current solutions and products, ensuring they are aligned with client requirements
• Apply creative problem solving skills to ensure the best possible solutions are proposed including where appropriate the use of innovation
• Deliver IT Solution presentations in support of the bid management process to business stakeholders including clients up to board level
• Maintain strong and current business domain expertise for the contact centre industry
• Manage IT Bid Response Solutions through architectural approval process
• Assess technical risks with the proposed solutions and provide mitigation options
  

Skills/Qualifications :

• Excellent interpersonal and organisational skills with the ability to establish and maintain strong working relationships
• Ability to manage and motivate multi-discipline virtual teams established for the purpose of delivering IT Bid Response.
• Must be able to communicate effectively during client presentations as well as one-on-one with site personnel.
• Ability to convey complex technical solutions to a non-technical audience. Excellent English written and oral communications skills are a prerequisite.
• Spanish & English required