IT Coworker Contrat : CDI

IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.

At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.

Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.

At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !

If you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !

The core task of the IT Coworker is to ensure uninterrupted and efficient service be provided to the users and coworkers.

• Ensure all IKEA IT applications / IKEA Business Tools in the store functioning well
• Support IKEA coworker’s application like Navision , SMGF, DOMS, POS, PTAG,etc related issues.
• Interact with business super users and get feed back/ requirements to improve application performance.
• Maintain and Monitor all application tools.
• Monitor daily backups of Application and SQL Databases. Troubleshooting and making sure to check if any failure of backups.
• Monitoring and registering all the application related support? for audit purposes in Support/ Helpdesk.
• Perform preventive maintenance and routine monitoring to include creation and follow-up of applications
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
• Documentation of all process and procedure.
• Preparing business case for proposed solutions.

Qualifications :

• Upto 3 years’ experience in a similar role.
• IT Related Bachelor Degree or computer diploma / certificate. ?
• Communication skills should be very clear in both written and spoken.
• Strong identification with the IKEA culture and values
• High interest in home furnishings, people´s life at home and the IKEA range
• Understand Computers ,Network and Hardware fundamentals.
• Excellent troubleshooting and problem-solving skills
• Operational and procedural knowledge of Navision, DOMS,SMGF and Ecommerce
• Understanding of User experience and User Journey.
• Knowledge of troubleshooting different IKEA Business Tools
• Experience of working in a customer-focused service industry
• Up to date knowledge of market trends on different applications which support IKEA Business.
• Able to handle simultaneous issues during peak times and capabilities to resolve them on time.