Internal Auditor EMEA Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

The Internal Auditor is responsible for evaluating the effectiveness of internal controls, risk management, and governance processes within the organization. This role involves conducting audits of various business functions, ensuring compliance with legal and regulatory requirements, identifying opportunities for operational improvements, and helping the organization manage risks.

Key Responsibilities:

1. Audit Planning and Execution:

• Plan and conduct audits of financial, operational, and compliance processes.
• Develop audit programs, work papers, and other relevant documentation.
• Perform risk assessments to identify areas requiring more focused review.
• Examine records, systems, and reports to ensure accuracy and compliance with policies, procedures, and regulations.

2. Internal Controls Evaluation:

• Assess the effectiveness of internal controls and recommend improvements.
• Review operational procedures for efficiency and effectiveness.
• Identify areas where fraud, waste, or inefficiencies could occur, and recommend solutions to mitigate those risks.

3. Compliance Monitoring:

• Ensure compliance with applicable laws, regulations, and industry stndards.
• Conduct audits to verify compliance with the organization’s policies and procedures.
• Identify potential regulatory issues and provide guidance on addressing them.

4. Risk Management:

• Analyze risk management strategies and evaluate their implementation.
• Recommend improvements to minimize risk exposure and improve the organization’s risk profile.
• Review risk mitigation measures in place and suggest enhancements.

5. Reporting:

• Prepare detailed audit reports that summarize audit findings, issues, and recommendations.
• Present findings to senior management and assist in the development of action plans to address audit issues.
• Follow up on the implementation of corrective actions based on audit recommendations.

6. Consulting and Advisory:

• Provide advisory services to management to improve internal controls and operational processes.
• Assist in designing new systems and processes to ensure they align with risk management and internal control standards.

7. Continuous Improvement:

• Stay current with industry trends, audit techniques, and regulatory changes.
• Identify opportunities to streamline auditing processes and increase efficiency.
  

Skills and Qualifications:
• Educational Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

• Experience:

• Minimum of 2-3 years of experience in auditing, risk management, or a related field.
• Experience with audit software and Microsoft Office Suite is required.

• Skills:

• Strong understanding of internal controls, financial reporting, and risk management.
• Excellent analytical, problem-solving, and critical thinking abilities.
• Strong attention to detail and organizational skills.
• Good communication skills, both written and verbal in English and French.
• Ability to work independently and as part of a team.

• Additional Competencies:

• Knowledge of relevant industry regulations and best practices.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong time management and multitasking abilities.

Working Conditions:

• Full-time, with occasional travel to company locations.
• Office environment with flexible work options where applicable.

Performance Metrics:

• Successful completion of audits on time and within budget.
• Timeliness and quality of audit reports.
• Effectiveness of recommendations in improving internal controls and reducing risks.
• Positive feedback from management and department heads regarding audit insights and recommendations.