HR Systems Platform Analyst Contrat : CDI

AXA Group Operations – Centre opérationnel d’excellence du Groupe AXA.

Chez AXA, notre mission est de donner aux gens les moyens de vivre une vie meilleure. Grâce à l'innovation et à l'exécution, nous devons passer du statut de « Payeur » à un partenaire de confiance dans la vie de nos clients. Les objectifs concrets des activités du groupe sont de créer de la valeur pour l’organisation globale AXA, de collaborer avec le groupe Business Innovation pour encourager l’innovation et intégrer la simplicité et l’autonomisation dans notre contribution à la mission et à la stratégie d’AXA.

Présent dans plus de 18 pays, AXA Group Operations est le centre opérationnel d’excellence du Groupe AXA. Opérant dans les domaines de l’IT (Information Technology), Data & Innovation, Sécurité Informatique, Finance, Procurement, Transformation et Outsourcing, nous accompagnons la stratégie du Groupe : Devenir une entreprise innovante « Customer driven & Tech-led ».

AXA Group Operations Maroc

Présente au Maroc depuis 2009, AXA Group Opérations Maroc est une entité d’offshoring. Avec ses 300 collaborateurs et ses différents centres d’expertise opérant dans les domaines de l’informatique, de la Gestion de projet, de la Finance et des Ressources Humaines, AXA GO Maroc soutient Group Operations dans la réalisation de sa mission.

ABOUT THE ROLE:

You will be responsible for supporting the design, implementation, and day-to-day support of our Workday platform, with the goal of leveraging technology to support process improvement, operational excellence, and a high-quality employee experience.

Facilitate in the design and development of KPIs, dashboards, business processes and reports to support business decision-making. Design, build, and test configurations, calculations, and business processes, ensure accurate and efficient reporting. Analyse business processes and problems related to the core platform functionality, and maintain data mapping and the testing environments.

Alongside the platform consultants you will monitor and analyse system efficiency, helping to identify and addressing key issues impacting transactional processes, manage configuration, maintenance, data loads, integrations, upgrades, and optimisation of the HR SKU’s.

As this is a system support role there is an expectation that the team will be available to support the system between 8.30am and 5pm which will be managed locally between the team members.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Working on bi-annual releases and small internal change requests, alongside Platform Consultants and People Teams to understand the change, gathering requirements and understanding the impacts and benefits
• Responsible for configuring (where appropriate) and testing non-technical change in staging working with Platform Consultants to gain sign off and move to production, ensuring changes are delivered smoothly.
• Ability to create innovative functional HCM solutions supporting deployment in Workday Core HCM, Payroll, Compensation, Absence, Time and Attendance, supporting wider People Technology solutions to meet strategic people function objectives.
• Working with the Platform Consultants, understand the AXA business and how our SaaS solutions can be leveraged to improve service delivery and employee experience, providing support to develop the system
• Day to day running of the SaaS solutions including maintaining the master data values in Workday (e.g. Job Profile, Job Family, Job Group, Roles, Custom Organisation Types, Positions, Locations)
• Working with the People Teams and from end users’ feedback, identifying opportunities to enhance business processes and operational working to improve efficiencies in people processes
• Work with operational teams to review processes, encourage solution discussions with options that focus on enhanced user experience and collaborate with communities, People operations, and process owners in a non-technical language
• Support the issue management process; triaging tickets, answering queries and troubleshooting simple system issues, access management, provide guidance on system functionality and escalating issues where appropriate
• Report Writing and analytics, building our knowledge base – creating and maintaining documentation relating to system configuration, process and user manuals
• Stay current in SaaS functionality and enhancements, becoming a Workday SME over a range of areas – providing input to the Workday Platform consultants, Workday Lead and wider people team
• Participate in the BAU workstack prioritisation, presenting ideas and assist in the evaluation of solutions, providing both functional and technical recommendations

SKILLS & EXPERIENCE:

• A minimum of 6 months Workday experience in Workday Core HCM, Absence, Time and Attendance. Payroll & Compensation experience is desirable but not essential.
• Experience of small change, internal enhancements & configuration delivery
• Experience of SaaS enhancement process desirable but not necessary
• Internal stakeholder management - strong influencing and communication skills
• Ability to create and maintain process documentation in a clear and consistent method
• Ability to analyse non-technical performance information and identify root causes & designing process improvements in con junction with users / platform consultants
• Ability to learn new technology, quickly
• Experience of testing (UAT), planning and execution
• Complex problem solving

KEY INTERFACES:

• Working in a varied and changing environment, working flexibly between technical and customer facing activities
• Partner with People Teams to consult on and implement; SaaS regular updates, new processes and process / configuration changes
• Collaborating with a variety of stakeholders and Platform Consultants to review, agree, prioritise and implement change
• Working with People Systems Platform Consultants, 3rd party SaaS Consultants, communities and customer success managers, to investigate and identify options & solutions to resolve AXA queries / issues / needs and to upskill on current and future functionality