HR Operations Specialist Contrat : CDD

AXA Group Operations – AXA Group Operational Center of Excellence.

At AXA, our mission is to empower people to live a better life. Through innovation and execution, we need to move from being a "Payer" to a trusted partner in our customers' lives. The concrete objectives of the group's activities are to create value for the AXA global organization, to collaborate with the Business Innovation Group to encourage innovation and integrate simplicity and empowerment into our contribution to AXA's mission and strategy.
Present in more than 18 countries, AXA Group Operations is AXA Group's operational center of excellence. Operating in the fields of IT (Information Technology), Data & Innovation, IT Security, Finance, Procurement, Transformation and Outsourcing, we support the Group's strategy: Become an innovative company « customer driven & tech-led ».

AXA Group Operations Morocco

Company of more than 200 employees present in Morocco since 2009, AXA Group Ops Morocco:
• addresses the IT topics of AXA Services Maroc (ASM), center of expertise in customer relations for French companies AXA France, AXA Direct France and AXA Assistance France.
• offers activities in extended team mode to the entire Group Operations
• also provides technical activities for AXA Group entities

The HR Operations Specialist will be in charge within the team of multiple cross-functional activities, he/she will be versatile in the execution of the tasks to ensure the back-up and the adoption of the rotation with the other members of the team. He/she is responsible for monitoring the following activities:

HR Data Administration:

• Updating the movements (Hiring, mobility and Exits) in HR Tools (workforce management)
• Reporting technical problems identified to the support teams,
• Ensuring good data quality in the HR tools with frequent synchronization with relevant stakeholders.
• Creating HR reporting to meet requestors needs.

Employee Requests Management:

• Management of employee requests (back-office)
• Analysis of the received requests and assignment to the relevant HR team for processing,
• Follow up of the execution of the employee’s requests.
• Governance and synchronization with the different teams to review requests and anticipate overflow and future actions if necessary.
• Regular reporting of the activity & analysis to take continuous improvement actions.

Employee transition management:

• Analysis and management of the various on-boardings, offboarding and renewal movements of employees,
• Manage day to day requests related to the progress of process
• Audit control for Internals and externals monthly off-boarded
• Detection of dysfunctions and causes identification with relevant action plans
• Raising process improvement suggestions to the Process Lead
• KPIs monitoring and analysis.

Qualifications :

• Bac + 4
• English fluent
• Min 1 year of experience in the same field

Competencies :

• Soft Skills
• Analytical reasoning
• Teamwork spirit
• Listening & communicating
• Pragmatic thinking
• Proactive organization skills

Transversal Skills

• Change & stakeholders management
• Collaborative working

Technical Skills:

• Good level in Excel