Financial Planning and Analysis Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

Within the Finance Department, the Financial Planning & Analysis Department recruits a Financial Planning & Analysis.

Directly related to the FP&A Morocco Manager, the FP&A participates in the reporting and analysis of the financial data of Sitel Group, intervening in the following topics:

• Prepare and review monthly financial reports and allocate to the right cost/profit centers ;
• Participate to weekly meetings with Operationals by activities and sites.
• Track Weekly expenses and revenues vs. Budget and Forecast, analyze and explain variances ;
• Prepare monthly executive reports with key performance metrics ;
• Participate to Budget load and Quarterly Forecast updates to improve efficiency and accuracy of financial data.
• Oversees and contributes to the development of timely and accurate financial information and projections by company and sites ;
• Participate to all analysis in order to monitor the performance and to identify risks/opportunities ;

• Master in Accounting, Finance, Financial Engineering, or equivalent ;
• 2 to 5 years of experience in Reporting and Financial analysis, ideally within Customer Experience Industry (Call centers);
• Analytical and financial modeling skills with ability to prepare materials and presentations that communicate meaningful data and analyses
• Skills in expense monitoring, cash flow and financial management operations
• Strong attention to detail and commitment to tight deadlines (ability to complete projects timely and accurately is critical) ;
• Strong organization, ability to prioritize workload and build a strong relationship with operationals (FP&A should be a business partner for operational).
• ERP knowledge (SAP is a +)
• Strong knowledge of Microsoft Office (Word, Excel and PowerPoint)
• Good Communication and English skills.