Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Poste
MISSION
The mission of the Data Analyst is to provide accurate insights about performance at various levels to enable proper decision-making.
Identify credible data sources (source of truth) for accurate reporting/presentation along with accurate processing
The Data Analyst role entails collecting organization/client data to create/update reports, dashboards, databases etc. so that respective leaders get views for effective decision making.
KEY RESPONSIBILITIES
- Collect information for Reporting
- Collect data from various data sources
- Collect assumptions from planning/scheduling
- Collect targets by program, etc.
- Validate and analyze input data
Process data
- Utilize standard tools/templates/methodologies to create reports.
- Design reports which are analytical in nature, provide RCA & logical analysis.
- Design reports which call out deviation between actual & plan/target
- Design custom reports as per business needs.
Validate data
- Create a mechanism for error checking (error%).
- Publish data
- Publish reports to different stakeholders
- Publish reports on a set frequency
Profile recherché
Work Experience
- Knowledge of databases & SQL is required
Education
- Any background
- Certifications and Licenses
- Certification in reporting tools preffered (Excel/SQL/Power BI etc.)
Languages
- Local language (required)
- English (required)
- Other languages (nice to have)
Tools and Applications
- Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.
- VBA macros is an asset, 6 VBA/Automation is preferred
- Experience with IEX, CMS, Avaya, Blue Pumpkin is an asset
