Compliance Manager H/F Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

Summary of Primary Job Responsibilities:

The Compliance Manager must have a strong background in compliance and regulatory strategies to ensure contractual obligations are met for each respective campaign.
The ability to implement and monitor the compliance program based on different standards such as security, quality, risk management, regulatory and client contractual requirement is fundamental to the role.
Partnering and working with different levels of the operations team and support groups is vital to strengthen the program, to ensure that accountability is across the board.

Baseline Qualifications:

Bachelor’s Degree

• 3+ years’ experience working in BPO or related industry.
• 2+ years’ experience in the leadership role.
• Experience managing a team, setting clear expectations, and measuring outcomes.
• Experience partnering with operations and support teams to inform and guide the direction of compliance needs for operations and sales groups.
• Experience developing and creating processes and procedures.
• Impeccable ethical standards

Key Responsibilities:

• Establish, implement, and maintain processes that assure compliance with all applicable requirements and laws.
• Partner with departments and develop solutions that suit the company and client needs.
• Keep up to date with compliance requirements and ensure departments and senior stake holders within the company understand their responsibilities.
• Perform internal reviews, audits and tests to ensure continuous compliance.
• Develop frameworks and governance structures that respond to the needs of the company and the client.
• Coordinate with the legal department and clients in understanding client compliance requirements.
• Implement changes based on client compliance requirements.
• Ensure internal reporting is performed and maintained according to any requirements that apply to the company.
• Review and improve compliance procedures and processes for relevant departments.
• Coordinate with global compliance function to ensure policies and processes are implemented and performed accordingly.
• Facilitate, coordinate, and assist in client led audits and aid in the preparation for client led audits.
• Coordinate any other compliance functions and delegate responsibilities.
• Lead, train, and improve the skills of direct reports.
• Manage ad-hoc tasks as needed by the leadership team.

Skills/Knowledge/Abilities:

• People and process management.
• Auditing and audit preparation.
• Expert knowledge and understanding of regulatory compliance requirements, risk-based management, client contractual needs.
• Excellent verbal and written skills.
• Strong attention to detail and organization abilities.
• Strong interpersonal/communication skills.
• Effectively use various office tools
• Can preferably, communicate in various local languages in the respective countries.

Special Certifications (not required but is a plus):

• Lean/Six sigma training
• Project management training
• Risk management – ISO 31000
• Information Security Management - ISO 27001
• Other related compliance or regulatory certifications

Travel Required:

• Foreign and domestic

The Deadlines:
Submission of applications before: Tuesday, April 29th of 2024 at 6:00 p.m.