Entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Adresse
1100 Bd El Qods, Sidi Maârouf), Casanearshore Park 20100 Casablanca
Poste
- Serve as the first point of contact for addressing local privacy issues, assessing when to escalate to the Regional Data Protection Officer (DPO).
- Execute administrative tasks related to privacy, ensuring all mandatory documentation is up-to-date.
- Monitor and support adherence to the organization's privacy policies and procedures.
- Contribute to raising privacy awareness and compliance through training, documentation, and regular follow-ups.
- Provide support for data protection impact assessments (DPIAs), vendor/client contract reviews, and other privacy-related compliance tasks.
- Maintain accurate and timely updates to Registers of Processing/Data Maps and assist in preparing for internal privacy audits.
- Actively report potential privacy issues, support solutions, and stay informed of regulatory changes affecting data protection laws
Profile recherché
- Communication:
- Effectively conveys information (written, verbal, or presentations).
- Actively listens and provides constructive feedback.
- Ensures relevant information reaches the right people on time.
- Interpersonal Skills and Teamwork:
- Develops strong, trusting relationships while maintaining independence.
- Self-motivated and fosters a team-oriented environment.
- Coaches and delegates tasks, holding others accountable.
- Manages priorities across departments, adapting to changing workloads.
- Results-Oriented Approach:
- Ensures compliance with privacy policies and procedures.
- Sets clear goals and standards, driving results.
- University degree (Law preferred but not essential).
- Experience:
- Previous experience in a compliance role or related responsibilities.
- Experience in the BPO industry or legal counsel support is desirable.
- Technical Skills:
- Proficient understanding of data protection principles and legislative frameworks.
Skilled in MS Office tools (Excel, Word, diary management).
- Fluent in English (verbal and written); additional languages are a plus.
