Entreprise
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development and gives creative, ambitious people in the high-tech field the opportunity to achieve their professional goals.
Proud of our status as the exclusive Moroccan subsidiary of Canada's incumbent telecom operator, we have been steadily expanding our teams since 2021, with over 1,300 employees mainly based in Fez. We have just expanded our activities in the northern part of the kingdom by inaugurating a new site in Rabat to pursue our growth there, with the aim of more than doubling our workforce by 2024.
At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multiplatform media content. As a result, every day we revolutionize the way Canadians communicate via the web and interact via mobile applications, giving them an enhanced experience.
If you're up for the challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career fulfillment in a world-class, multi-cultural environment!
Adresse
Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)
Poste
The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services. You will act as the first support to the client and makes sure to offer a privileged gateway to it in terms of customer service.
Act as technical support for users (Internet and TV customers) by:
· Analyzing any issues raised by the customer.
· Performing service configurations according to the orders.
· Updating clients files.
· Diagnosing malfunctions.
· Resolving simple and recurring incidents.
· Working in close collaboration with our internal and external teams.
Profile recherché
· Diploma in network development, IT or a similar speciality
· Good knowledge of the Internet and various software.
· Experience working in a call center or customer service role (preference for people who have held past tech support roles).
· Outstanding spoken and written English and French as required skills.
· Collaborative spirit and thrive in working on a tech support floor.
· Passionate about being an advocate for the customer and willing to go the extra mile.
