Bilingual Customer Service Representative (FR/EN) Contrat : CDI

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development and gives creative, ambitious people in the high-tech field the opportunity to achieve their professional goals.

Proud of our status as the exclusive Moroccan subsidiary of Canada's incumbent telecom operator, we have been steadily expanding our teams since 2021, with over 1,300 employees mainly based in Fez. We have just expanded our activities in the northern part of the kingdom by inaugurating a new site in Rabat to pursue our growth there, with the aim of more than doubling our workforce by 2024.

At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multiplatform media content. As a result, every day we revolutionize the way Canadians communicate via the web and interact via mobile applications, giving them an enhanced experience.

If you're up for the challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career fulfillment in a world-class, multi-cultural environment!

Translated with DeepL.com (free version)

As a Customer Service Representative and will be responsible for:

• Collecting amounts from current and final accounts as well as various outstanding invoices from company customers;
• Collecting outstanding accounts (regular, final);
• Analysing customer files and negotiate payment arrangements;
• Making the necessary calls, explaining to customers the impact of not paying bills on time;
• Taking calls from customers; refer quickly to their files to view data, and respond appropriately;
• In accordance with procedures, decide/justify service; interruptions or service restorals in order to minimize company losses;
• Performing analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;
• Recovering fiber op accounts and provide support to agencies;
• Performing all other related tasks.

• Diploma of collegial studies in administration or equivalent work experience;
• Familiarity with computer software such as Word, Excel and Outlook;
• Strong communication skills;
• High level of professionalism;
• Ability to employ business language in dealing with customers;
• Team spirit;
• Responsible self-starter;
• Bilingualism (English and French).
• Availability to work full time according to the following schedule: