Security Service Delivery Officer Contrat : CDI

Référencée au sein de nombreux grands comptes en tant que fournisseur de prestation IT, Excel Management Conseil est une société de services en informatique existante depuis plus de 10 ans.

Riche d’une expérience significative en France et en Europe, notre groupe E.X.M.C se positionne en tant qu’acteur majeur sur le marché des sociétés de services en ingénierie informatique.

Nous intervenons à la fois sur des périmètres Métiers, Techniques et Opérationnels. Notre groupe affiche un effectif de plus de 300 collaborateurs disponibles et mobiles.

Nous sommes structuré autour de Quatre Pôles :

• Le Consulting et Assistance à Maîtrise d'Ouvrage (MOA, AMOA) dédié Banques, Finance, Assurances.
• L’ingénierie applicative (La maîtrise d'œuvre de projets informatiques (MOE), Ingénierie de développement, TMA, TRA, …)
• La production et les infrastructures (Ingénierie, Assistance Technique infogérance, architecture systèmes et réseaux, sécurité, cyber sécurité , Digital…)
• L’Informatique Décisionnelle et BIG DATA (Architecture(Avant-vente/POC/ Pilotage Projet) , Développement, Expertise (Hadoop,NoSQL, …))

• Service as a key contact point for delivery of Cyber Defense products.
• Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.
• Service to Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.
• Support collaboration with vendors and support Product Manager for continuous improvement. Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.
• Track product SLAs and identify areas of non-compliance to address with the product managers. Support on the communication of the product value and enhancements part of the designed scope of products.
• Manage governance meeting with entities (specific scope) on Cyber Defense products, sharing and presenting KPIs/SLA and collating questions for follow up.
• Manage queries, escalation and co- ordination of high impact service incidents.
• Ensure continuous visibility on service availability and related reporting
• Provide end to end quality of service for the Cyber Defense products provided to the entities Provide oversight for end-of-project transition to BAU period.

• Expertise in ITIL Service Management concepts and processes, including incident management, change management, problem management, service request management, configuration management (min 4 years expertise)
• Expertise in a multi-national and shared services environment with extensive customer experience across all levels of an organisation
• Expertise in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management
• A good understanding of information/cyber security products and services
• Strong task management with a focus on deliverables
• Ability to execute regular governance meetings with many stakeholders
• Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.
• Good interpersonal and communication skills, works effectively as a team player.
• Ability to function effectively in a matrix structure.
• Fluent in English environment