Manager, Regional Business Information Security - Casablanca Contrat : CDI

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

The Manager, Regional Business Information Security reports to and provides support to the Director, Regional Business Information Security in conducting client interactions including the support of business development activities where security discussions are requested or required, client security risk assessments, client security audit activities including presenting evidence and follow-up audit risk mitigation discussions.
This role also works with Global Business Support to facilitate completion of RFP security questionnaires and reviews contract security language.

Additionally, the Manager, Regional BISO will:

• Serve as a project implementation team member to conduct security due diligence on client project implementation teams and participates in Enterprise Change Management meetings to review and approve client impacting changes.
• Advise and/or assist in conducting IT security risk assessments, reviews, investigations and risk management services throughout the company; provide security risk evaluation, audits, mitigation and solutions to projects and initiatives.
• Develop and implement strategies to balance security recommendation with business needs
• Guide and consult on security related questions from solutions providers, developers, engineers, and leadership team
• Provide guidance and consultation on corporate security initiatives
• Work with IT to ensure assets are adequately secured to clients’ requirements
• Conduct and support physical security planning, reviews, audits and operations
• Support security, operations and other staff in the identification, investigation and mitigation of frauduelent and other prohibited activities
• Provide oversight and management of Analysts, Regional Business Information Security Office
• Other security-related support functions as needed or assigned to the BISO Team by the VP Business Information Security or the Chief Security Officer

Knowledge/Abilities

• Expert knowledge and experience in Information Security best practices (technical knowledge and demonstrated technical expertise)
• Ability to receive complex business and technical requirements, from multiple stakeholders, rapidly determine the appropriate security solution and guide the team to achieve the desired results
• Experience in large global environments spanning multiple time-zones
• Common Security Frameworks (ISO 27000 series, NIST SP 800 series, etc)
• Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc)
• Payment Card Industry (PCI)
• Other industry and country security requirements as required to support clients in the region supported
• Ability to appropriately handle critical information and sensitive information
• Effectively use Microsoft Office products, including Visio, in communication delivery
• Effective organization and communications skills
• Ability to effectively plan, delegate and/or supervise the work of other team members
• Ability to lead, motivate, develop and train other team members

Independent Decision Making Skills

• Self-motivated, directed and well-organized capable of managing complex local and international security requirements
• Security Input into the design of client IT solutions
• Ability to review and recommend contractual security language
• Security Reviewer and Approver of client requested changes in the Enterprise Change Management process
• Ability to identify and implement areas of opportunity for process improvement of client security support
• Input into enterprise security design based on client changes or requirements
• Input into other areas of security as client requirements evolve

Experience, Qualifications, Education, Certifications & Travel

• Years of Experience: At least 3-5 years in technology, cybersecurity or risk governance roles interfacing with global clients on complex technology solutions or security consulting. This could be in technical account management, sales engineering or IT project management.
• Qualifications:
• Education: Four-year degree or equivalent combination of education and experience
• Certifications: CISSP and/or CISM and/or CISA preferred
• Travel: Up to 50% within region of responsibility could be required