Global IT Local Engineer H/F Contrat : CDI

Présent depuis 1997 au Maroc, Manpower Group est un acteur international incontournable de l’emploi et de l’insertion sociale dans le monde. Au sein du Royaume Chérifien, nous couvrons l’ensemble du territoire, de Tanger à Laayoune.

Nos équipes sont formées pour appuyer les entreprises dans la promotion de l’excellence en matière de gestion du capital humain : Intérim, CDD/CDI, Solutions & Ingénierie RH, Développement du capital humain…

Pour nos salariés intérimaires, nous proposons une expérience unique, notamment avec la déclaration de 100% des heures travaillées, la mise en place d’une mutuelle pour tous et un accompagnement personnalisé pour les démarches administratives (bancarisation, CNSS…).

Pour nos candidats, nous offrons, conformément aux standards mondiaux de Manpower Group, un processus de sélection, d’évaluation et d’accompagnement à la réussite dans leur nouvelle mission.

Manpower recherche pour l'un de ses clients, un grand groupe leader dans son domaine, un Global IT Local Engineer H/F.

The Global IT Local Engineer is responsible for:

• Support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers, network and factory IT equipment devices within their geographical area
• Ensure CMDB contains a detailed record of all systems deployed within the assigned geographical area and is up to date
• Ensure local systems replacement / upgrade activity is successfully concluded
• In conjunction with the local / regional BCP team, ensure that the local IT business continuity plan is current and tested
• Deployment of non-standard local systems approved by the Global IT Technical Design Authority
• Manage and / or assist in Factory project activities including the deployment of new services, systems, hardware, applications, upgrades, additional automation and any other related change activity including IT infrastructure changes (cabling etc.)
• Manage and / or assist in audit & compliance activities that are required

• 5 Yeas plus experience of working within a complex technology environment in a local support capacity
• A working knowledge of the English language would be an advantage

Knowledge and Experience
• Desktop application delivery into a managed infrastructure environment
• Experience of identifying and resolving all user based IT/Telephony hardware and software issues and incidents
• Experience of supporting IP and exchange based telephony/fax services
• Worked in a service delivery environment using service desk application tools
• Experience of application wrapping scripting and testing
• Experience in delivering and managing client / server solutions.
• Ability to work with business users in defining local requirements and delivering locally approved solutions
• Experience of core Microsoft technologies
• Experience in managing infrastructure patching cabinets
• Worked within the practice and standards of a service delivery team
• Experience of working in a customer facing organisation – potentially in a VIP environment
• Has a working knowledge of local working practices, legal and safety regulations
• Delivery of change activity within a structured change environment
• Knowledge of active directory environment
• Experience of ITIL principles and working practices