Business Analyst Contrat : CDI

SGS Maroc est la filiale marocaine de la multinationale suisse SGS S.A, est le leader mondial de l’inspection, du contrôle, de l’analyse et de la certification. Employant plus de 96 000 personnes, SGS exploite plus de 2 700 bureaux et laboratoires à travers le monde.

Fondée en 1951, SGS Maroc propose des services qui couvrent l’inspection, la vérification, l'analyse de la qualité des produits, ainsi que les tests de performance selon des normes qui visent à protéger la santé, la sécurité des consommateurs, et préserver l’environnement.

Les services SGS Maroc se déclinent tout au long des chaînes d’approvisionnement et concernent de nombreux secteurs tels que les produits agricoles et agro-alimentaires, la cosmétique, les biens d’équipement, les biens de consommation, l’énergie, les mines, la chimie, l’environnement, les services industriels, le secteur public, le transport, etc.

Avec un réseau de 45 bureaux, centres de contrôle et laboratoires à travers le royaume et un capital humain de près de 400 employés, SGS Maroc est le partenaire préféré des acteurs économiques marocains en quête de la qualité pour tendre vers un objectif commun qui est de permettre un monde meilleur, plus sûr et plus interconnecté.

Primary Responsibities

The Business Analyst is responsible for managing orders in Oracle from open to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.

Reporting

LOB Manager (Line Of Business)

Specific Responsibities

• Open / Update / Invoice Orders in Oracle
• Confirm data received from the branch and executing offices against the client contract and internal databases to verify that services are charged correctly and according to client instructions
• Monitors unbilled orders and works with the internal staff for timely resolution
• Review daily reports to ensure invoicing is turned around timely to reduce accruals and improve DSO and Bad Debt
• Answers inquiries about invoices from partners and clients
• Provide excellent customer service to internal and external clients
• Participates in special projects as required
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned
• Distribution of the invoices as per customer requirements
• Accounts Receivable Management: Monitor and tracking outstanding payments, Follow up with customers on overdue payments, send reminders, and initiate collection efforts to resolve outstanding issues
• Coordinate with procurement team and service suppliers using SGS Procurement Information portal
• Prepare invoice for analysis services in LIMS (Laboratory Information Management System)

Profile

• High School Diploma (Bac + 5) in financial management and accounting
• 1 - 3 years of Order management and/or Accounts Receivable experience (required)
• Customer Service experience (Required)
• Ability to speak fluently English and French in addition to local languages
• Computer skills (Ms Office, Oracle, LIMS experience)

Required Skills

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to multi-task effectively
• Capable of paying great attention to detail
• Possess strong organizational and time management skills to effectively prioritize tasks, follow up on pending issues and meet deadlines
• Be open to change and willing to learn new skills
• Be able to follow up on pending issues and meet deadlines
• Ability to provide quality client service to both internal and external contacts
• Ability to communicate clearly and effectively, both orally and in writing